Terms & Conditions

Effective Date: 6/10/2026

Welcome to Indy Clean and Pristine. By booking our services, using our website, or engaging with our company in any way, you agree to the following Terms & Conditions.

1. Services

Indy Clean and Pristine provides residential and commercial cleaning services including standard cleaning, deep cleaning, move-in/move-out cleaning, and related services as agreed upon at the time of booking.

All services are performed based on the information provided by the customer at the time of scheduling.

2. Estimates and Pricing

All quotes are based on the condition, size, and scope of the property as described by the customer.

Prices may be adjusted if the actual condition or scope differs from what was originally described.
Additional fees may apply for excessive dirt, clutter, or special requests not included in the original estimate.
Final pricing will be confirmed before or at the time of service.

3. Scheduling and Access

Customers must provide safe and timely access to the property at the scheduled time.

If our team is unable to access the property within a reasonable time, the appointment may be rescheduled or canceled, and a fee may apply.

4. Cancellations and Rescheduling

We require at least 24 hours’ notice for cancellations or rescheduling.

Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
No-shows may be charged up to the full service amount.

5. Payment Terms

Payment is due at the time of service unless otherwise agreed in writing.

We accept approved payment methods as listed at booking. Late or declined payments may result in additional fees or suspension of future services.

6. Satisfaction Policy

Customer satisfaction is important to us.

If there is an issue with the service, customers must notify us within 24 hours of completion. We will review concerns and may offer a re-clean of specific areas at our discretion.

7. Liability

While we take great care in our work, Indy Clean and Pristine is not responsible for:

Pre-existing damage or wear and tear
Items that are fragile, improperly secured, or not disclosed
Loss or damage resulting from items left in unsafe or unstable condition
Failure of surfaces, fixtures, or appliances during normal cleaning processes

Customers are responsible for securing valuables and notifying us of any sensitive items or areas.

8. Breakage or Damage

In the rare event of accidental damage caused by our team, we will assess the situation and may offer repair or compensation at our discretion, up to reasonable limits.

Claims must be reported within 24 hours of service completion.

9. Health and Safety

We reserve the right to refuse or stop service if a property is deemed unsafe, hazardous, or unsanitary beyond reasonable working conditions.

10. Website Use

All content on this website is owned by Indy Clean and Pristine and may not be copied, reproduced, or distributed without permission.

We are not responsible for external links or third-party content.

11. Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Indy Clean and Pristine

Email: info@indycleanandpristine.com

Phone: (317)296-4589

Website: indycleanandpristine.com